Return Eligibility
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain types of goods are exempt from being returned, such as items that are personalized or made to order. If you have any questions about whether your item is eligible for return, please contact us.
Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions on how to proceed.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges for items. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product without delay. Please follow the return process outlined above to return your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must provide photographic evidence of the damage or defect within 7 days of receiving the item. We will assess the situation and may offer a replacement or refund based on our evaluation.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making your purchase to avoid any confusion regarding return eligibility.
